OrdersmithNeed help with Ordersmith? Email support@jhrtech.uk with your store's address (yourstore.myshopify.com) and, if it's about an order, the order number. We aim to reply within one working day (UK time, Monday to Friday).
- Open the app and check the Status page: it shows whether carriers are working, any orders that failed processing (with a Retry button) and recent events.
- For a customer's changes, check Order editing > Recent edits for what changed, refunds and payments.
Getting set up
- Settings: connect your carrier (InPost), choose the names of your drop-off shipping rates, and set the change window (how long customers can make changes after ordering).
- Shipping: in Shopify, add a drop-off shipping rate whose name matches your setting. On plans without Shopify Plus, turn on generated rates so the nearest points appear as their own rates.
- Checkout editor: add the Ordersmith blocks to the thank-you and order status pages. On Shopify Plus, the drop-off picker appears under the drop-off rate automatically.
- Checkout rules: turn on the drop-off validation so orders can't be placed without a point, and the mobile number check if you want it.
- Order editing: choose which changes customers can make, and whether they can pay for changes that cost more.
- Status: add an email address for alerts.
Common questions
The drop-off map doesn't appear in checkout
The map inside checkout needs Shopify Plus. On other plans, turn on generated rates in Settings: each nearby point appears as a shipping rate instead. Also check the shipping rate's name matches the drop-off rate names in Settings.
Drop-off options disappeared at checkout
If the carrier's point finder stops responding, Ordersmith hides drop-off options so customers can still check out, and turns them back on automatically when it recovers. The Status page shows the carrier's state, and you'll get an email if you've added one.
A customer can't change their order
Changes are only possible during the change window and before anything ships. Customers on the order status page need to be logged in to their account; on the thank-you page, changes work from the device they ordered on. You can always make the change yourself in Shopify.
A refund didn't go through after a customer edit
You'll get an email. Open the order in Shopify: it shows the amount owed to the customer, and you can refund it from there.
An order is waiting for payment
When a change costs more, the order stays on hold until the customer pays on Shopify's payment page. Use Send invoice on the order to remind them, or edit the order back and release the hold.
Do I need a Google Maps key?
No. Without one, Ordersmith uses a free OpenStreetMap map with numbered pins. Add a Google Maps key in Settings for an interactive map.
Which carriers are supported?
InPost lockers and shops in the UK. Get in touch if you'd like another carrier.
How do I remove the app?
Uninstall it from Settings > Apps in Shopify. Billing stops, and the app deletes the data it holds about your store about 48 hours later. Drop-off details already added to orders stay on those orders.
Privacy and terms
See the privacy policy and terms of service.